What are AI workers and how are they different from chatbots?

AI workers are conversational tools powered by large language models (LLMs) with advanced memory, planning, and reasoning capabilities. Unlike chatbots that provide static responses, ResponseCX AI workers perform complex tasks such as order cancellations, subscription updates, and tailored product recommendations, ensuring personalized, accurate, and on-brand customer experiences. They also integrate with your existing systems to take actions instead of just providing information.

What are the key benefits of using ResponseCX?

ResponseCX provides: 1) Enhanced Customer Experiences: Personalized, timely support available 24/7. 2) Improved Efficiency: Automates routine tasks to enable human agents to focus on complex issues. 3) Cost Reduction: Cuts customer service costs by up to 40%. 4) Accurate Data: Real-time updates and accurate data synchronization across platforms like Shopify and your helpdesk solutions.

What are some common use cases for ResponseCX?

Key use cases include: 1) Returns and Exchanges: Automating return labels, replacement orders, and order lookups. 2) Order Management: Simplifying cancellations, modifications, and tagging for efficient processing. 3) Subscription Management: Reducing churn through easy subscription modifications, pauses, and cancellations. 4) Pre-purchase Support: Answering product questions and helping customers make buying decisions 24/7.

How does the ResponseCX agent framework work?

ResponseCX employs a layered agent framework including Knowledge Bases, Brand Voice Attributes, Rules and Guidelines, Memory Management, Example-based Learning, Action Integrations, Scheduled Planning, and Custom Settings. This ensures each agent's actions are precise, brand-consistent, context-aware, and highly responsive.

How do I build and launch a ResponseCX agent?

Launching an agent is simple with our guided process: 1) Create a Knowledge Base: Upload FAQs, product info, and support materials. 2) Define Brand Voice: Set tone and style guidelines for agent interactions. 3) Choose Automations: Select which tasks the agent will handle. 4) Integration Setup: Connect to Shopify, helpdesk, and other tools. 5) Test & Launch: We help you validate performance before going live. The entire process typically takes less than 2 weeks.

How does ResponseCX ensure the accuracy of AI responses?

ResponseCX ensures accuracy through: 1) RAG (Retrieval Augmented Generation) with your product and policy data, 2) Strict rules and guidelines, 3) Real-world example training, 4) Continuous monitoring and refinement. This prevents misinformation ('hallucinations') and guarantees reliable responses tailored to your specific brand needs and customer inquiries.

What integrations does ResponseCX offer?

ResponseCX integrates seamlessly with platforms like Shopify, Stay.ai, Recharge, Gorgias, Zendesk, Klaviyo, ShipStation, and numerous other ecommerce, subscription, helpdesk, and logistics services, providing comprehensive automation and real-time synchronization.

How is ResponseCX priced?

We offer transparent pricing plans starting at $350/month with no hidden fees or per-automation costs. Unlike other solutions, we don't charge per resolution or per ticket, so you can scale without worrying about surprise bills. Plans include all features, integrations, and dedicated implementation support. Visit our pricing page for detailed plan information or contact us for enterprise pricing.

Is there a free trial available?

Yes! We offer a 30-day free trial on all plans. During your trial, you'll get full access to all features and our team will help you set up and optimize your AI workers for maximum effectiveness. No credit card is required to start your trial.

How do I learn more or get started with ResponseCX?

You can sign up for a free 30-day trial directly on our website, schedule a demo for a personalized walkthrough, or explore our documentation for more details. Our customer success team is available to help you get started and ensure a smooth implementation process.

Autonomous AI Agents: Drive Real Outcomes for Your DTC Brand.

ResponseCX empowers DTC brands to build intelligent, autonomous AI agents that deliver exceptional customer interactions, resolve complex issues, and drive measurable business outcomes—seamlessly.

Delivering measurable business outcomes, not just software. We partner for your success.

Trusted by Shopify brands

95%

Customer satisfaction

40%

Cost reduction

24/7

Always-on support

Trusted by Leading Shopify Brands

See how brands are automating customer service and driving better outcomes with ResponseCX

Trusted by Leading Shopify Brands

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The StateSet Difference

Transform Your Customer Experience, Autonomously.

Engage and Delight Customers:: Deploy an AI agent that mirrors the best of your support team—helpful, efficient, and always on-brand.
Resolve Issues End-to-End: Empower customers with autonomous resolution for even complex tasks like order modifications, returns, or subscription management, directly integrated with your backend systems.
Adapt and Improve Continuously: Respond swiftly to changing customer needs and business dynamics. Harness powerful analytics to continuously refine your AI agent's performance and enhance the customer journey.

Build Your AI Agent, Tailored to Your Brand.

ResponseCX's platform enables your DTC brand to build an AI agent truly personalized to your business, customers, and operational needs—no code required.

Ground Your AI Agent

Imbue your agent with your company's unique brand voice, product catalog, FAQs, and operational policies. Ensure it represents the best of your brand in every interaction.

Automate Key Commerce Workflows

Define specific tasks and processes for your agent to handle autonomously, from pre-purchase inquiries to post-purchase support and order management.

Integrate and Extend with Ease

Connect effortlessly with your existing tech stack, including Shopify, helpdesks, and backend systems. Our platform is built for flexibility, making your AI agent a core part of your operations.

Learn and Evolve

Your AI agent automatically learns from customer interactions, continuously improving its performance and understanding to handle any volume of interactions.

Simple Implementation

How ResponseCX Works

Go live in days—not months. Our streamlined onboarding ensures minimal disruption and 24/7 expert support.

Connect Your Systems

Integrate your Shopify store, help desk, and other tools effortlessly. Our team can handle the setup end-to-end.

Tailor Your AI Agent

We help customize agents to reflect your brand voice, policies, and workflows, training them on your unique data.

Launch & Optimize

Launch across your preferred channels and continuously refine performance with real-time learning and insights.

Fast & Easy Implementation

Most clients are fully operational within 3–5 business days with help from our onboarding team.

Schedule an implementation call

Manage Your AI Agent

Everything you need to control, train, and monitor your AI Agent

Dashboard

Real-time insights

Get a comprehensive view of your AI Agent's status and performance. Monitor activity, usage, and key metrics in real time.

Training

Optimize your AI model

Fine-tune your AI Agent using your custom datasets. Continuously improve accuracy and adaptability with each training session.

Integrations

Connect your data sources

Seamlessly integrate with various platforms and data sources to keep your AI Agent updated with real-time information.

Analytics

Insights & performance

Monitor your AI Agent's performance and user interactions. Use detailed analytics to drive data-informed improvements.

AI You Can Trust: Secure, Compliant, and Reliable.

ResponseCX is designed with the highest commitment to trust, security, and compliance, ensuring your AI agent operates transparently and protects customer data.

Controlled and On-Brand

Define clear guardrails to ensure your agent stays on-topic, adheres to your policies, and maintains your brand voice.

Secure by Design (SOC 2 Compliant)

Benefit from robust, secure integrations and industry-standard best practices for data protection. We are SOC 2 compliant, ensuring the highest level of security and operational excellence.

Data Privacy & Governance

Your data is yours. It's never used to train general models, and we uphold strict privacy standards.

Transparent Operations

Real-time monitoring and auditing capabilities offer full visibility into your agent's interactions and decision-making.

Explore Our Trust Center

StateSet ResponseCX Autonomous AI Agent Performance

84% cost reduction compared to the industry average of $5/ticket for CX support

Customer Satisfaction: 5/5
Avg Ticket Handle Time: 1m 20s
One Touch Resolution: 62.61%
Tickets Closed/Hour: 246
First Response Time: 28s
Language Proficiency: 99%
Communication: 99%
ROI: 15x

See What ResponseCX Can Do For Your DTC Brand.

Discover how our autonomous AI agents can transform your customer experience and drive real business outcomes.

Unlock the Full Potential of Your CX

ResponseCX empowers your e-commerce brand to deliver exceptional customer experiences while streamlining operations and driving growth.

24/7 Autonomous Operations

Digital workers embedded in your CX and ops, handling tasks around the clock without human intervention.

Enhanced Customer Experiences

Deliver fast, accurate, and personalized interactions that resolve issues and build loyalty.

Significant Opex Reduction

Automate manual labor for tickets, orders, and more, reinvesting savings into growth.

Estimate Your ROI with StateSet AI Agents

See how much you could save and gain by automating customer experience and operations. Adjust the sliders to match your current metrics.

Monthly Support Tickets 1000

Avg. Resolution Time (mins) 15

Agent Cost per Hour ($) 25

Desired Automation Rate (%) 60%

Estimated Monthly Savings

$3,690

This is an estimate. Actual savings may vary based on your specific setup and usage.

Discuss Your Savings

Schedule Your Outcome Assessment

Discover how AI Agents can drive measurable value for your DTC brand.

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Strategic Partnerships & Deep Integrations

Frequently Asked Questions

Everything you need to know about ResponseCX. Can't find the answer you're looking for?Reach out to our support team.

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